Printing - Returns / Refund / Reprint Policy
We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. Please make sure that you review it frequently as any time you place an order with UZ Marketing the current Returns/Refund/Reprint Policy will apply.
We guarantee that our printed products will not contain manufacturing defects in accordance with industry standards. Our guarantee covers the product until arrival. Once the product is used, there are factors outside of our control that may impact the quality and efficacy of the printed product. Therefore, our guarantee does not cover the product after it is used.
Cancellation: Once orders have entered the production queue, they may not be modified or cancelled.
Support Ticket System
If you believe your order does not meet quality standards or is defective, you may create a completed support ticket through your account via our support system, found on the top right corner of the order. Please submit all relevant pictures and ensure that you keep all original packaging until a resolution has been provided.
If you believe your print job is defective, please contact UZ Marketing via the online support system, within forty-five (45) business days of placing and receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have up to one to three (1-3) business days, if the investigation is required, to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:
1. We will reprint the print job with rush production*
2. We will refund the original order price once all items are returned to us unused and in original packaging*
*Original order will have to be returned to UZ Marketing's facility unused.
Please note that if our Quality Control team does not receive a response within ten (10) business days after our Quality Control team has responded to your ticket, it will be considered closed and we will be under no obligation to provide a refund or reprint.
We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.
A representative will contact you via our support ticket system within 24-48 hours of submitting the support ticket. You will be requested to provide pictures or videos to assist us with investigation in our efforts to find a resolution.
Please note that if we determine a reprint / refund is warranted, you may be asked to return the defective product. If the merchandise hasn't been returned to our facility within 2-3 weeks, the ticket will be considered closed and we will be under no obligation to provide a refund or reprint. We generally recycle defective materials, which helps us keep our costs low for you. If a product is claimed as defective or unusable, but has been used, you thereby expressly indicate that the product is usable and therefore will no longer qualify for a reprint or refund.
If you do not make contact with our support team within ten (10) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 15 calendar days after the date the solution is approved. If you do not return it within this time frame you agree that the original order will be charged against your credit card on file with UZ Marketing.
A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.
When applicable, a refund will be issued within 10 business days of our receipt of the original product order.
A reprint will begin rush production within one (1) business day of our confirmed receipt of the product or such earlier time as we may agree to.
The forgoing is UZ Marketing's sole responsibility with respect to a defective order. To the maximum extent permitted by law, UZ Marketing is not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if UZ Marketing has been advised of the possibility of such damages), resulting from the order.
The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:
An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
The product is lost, delayed or returned to UZ Marketing due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
Return shipping is not covered.
Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. UZ Marketing does not any changes on customer files.
Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
Products that do not exactly match color or ink density. UZ Marketing does not color match or match customer specified ink density.
An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing. We recommend that you order a sample from us and test it using the printer you will use before placing a final order. UZ Marketing is not responsible for an inability to print or write on a Product, unless the product specifically states that it is suitable for this purpose.
Orders that are duplicated as a result of customer error.
Orders that are canceled after the order has entered into production (or any process thereafter).
Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer's responsibility to allow sufficient time when placing an order for time sensitive materials.
A customer's violation of any of the terms and conditions governing the use of UZ Marketing's website and/or ordering of product.
Viruses, worms, trojan horses and other forms of harmful or malicious code that are not detected or removed using UZ Marketing's standard virus/malicious code detection procedures.
Loss, corruption of, or damage to your personal information, Customer Content, order history or related information that is stored by UZ Marketing.
Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
The release of an order by the shipper without obtaining a signature.
Product abandonment: After 30 [consecutive] days of loss of contact, UZmarketing will assume you've abandoned your product(s). No refund or credit will be granted.
Please note that UZ Marketing's provision of advice, assistance or guidance either on this Website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.
12 Foot Viewing Distance Policy
To transparently communicate what passes our quality control, we've implemented a 12 ft viewing distance policy. The policy is to allow UZ Marketing to produce yard signs, car magnets, banners, and other forms of printing that is meant to be viewed from far away at a faster turnaround, and at a lower than industry standard price. This creates a process for an allowable tolerance of blemishes. 12 feet is considered the real-world application usage of these products. As you know, these products are not held by your customers or viewers in their hands. Therefore, please consider that blemishes or spots on your job that cannot be seen from 12 ft away or more, are not considered defective or damaged upon arrival.
Legally Binding Contract
By purchasing from UZ Marketing, you enter into a legally binding contract called a purchase agreement. Per Texas State law, the right to receive a refund is dependent on the retailer's return and refund policies, which are found on this page.
You may find further resources for return and refund laws here: https://consumer.findlaw.com/consumer-transactions/return-policies-and-refunds.html